Customer Support & Help

ONE Tools Support

Assistance, troubleshooting, and inquiries for the ONE Tools mobile application.

Direct Email Support

Need help with document scanning, PDF tools, Pro subscriptions, or found a bug? Contact our engineering team directly.

Frequently Asked Questions

Where are my scanned documents and edited PDFs saved?

All files are saved directly in your device storage in the ONE Tools folder. Files never leave your device.

How do I restore my Pro subscription?

Navigate to app Settings and tap "Restore Purchases". Your subscription will be verified through Google Play or Apple App Store.

Is an internet connection required for scanning or PDF editing?

No. All image filtering, PDF generation, optical character recognition, and conversions run 100% locally on your device.